Long House

A-Z INFORMATION FOR DURING YOUR STAY

ACCIDENTS

If you incur any injuries while on holiday, please let us know.  Please see below for Emergencies, and look under Hospital for details of your nearest Accident and Emergency Unit.

ACCOMMODATION

As is stated in our contract with you, we cannot accept more than 10 people and two infants (under 2) in the house.

BREAKAGES

If you happen to break anything, please LEAVE A NOTE as it assists our House Manager to replace items during the limited change-over period.

CLEANING

Our Housekeeping team will come in after your departure to make the house ready for the next guests (see Departure below) and although we don’t expect, nor want, you to clean, it would be hugely appreciated if you could leave the house in a good condition.

If you do need to clean the house during your stay, please only use the products that we have left, as some of the materials used in Long House need special treatment.

In particular:

There is a dust pan & brush and a vacuum cleaner in the coat store/ cupboard – both of which you are welcome to use.

The kitchen work surface: if there are stubborn stains, please only use the general cleaner that you will find in the bin drawer in the kitchen.

The wooden floors are sealed but should anything be spilt, please mop it up.

COMPOST

We encourage all our guests to compost all suitable material. A composting bin can be found behind the bin store.

CONTACTS

Our contact number:  07734 323464

(Mon–Fri, within office hours, plus emergencies).

If you require a prompt response please telephone this number.

Please do not email, text or tweet as these means of communication are not monitored as frequently out of hours.

COURTYARDS

There is a morning and an evening courtyard. We hope you enjoy them both.

An awning can be opened to create a shaded area using the hand held remote control: you will find one on the kitchen counter and another on the unit in the living room.

The awnings will close automatically if it becomes too windy – however, we would appreciate it if you would close them at night or if you are away from the house.

DEPARTURE

You probably don’t want to think about the end of your holiday just yet, but on the day of your departure please make sure that you leave the house by 10am. We need time for the housekeeping team to get the house ready for the incoming guests.

On leaving, please lift the front door handle and when it has returned to the horizontal position, the door can be locked with the key.

Please place the master key in the key safe where you found it on arrival.

The other keys should be left inside the house on the kitchen island where you found them.

DOCTOR

The nearest doctor’s surgery is: Wells Health Centre, Bolts Close NR23 1JP Tel. 01328 710741

DOORS

The large doors from the house to the outside are locked and unlocked using the wheel at the bottom of the glazing unit.

Turn the wheel anti-clockwise twice to unlock them, you may need to push them gently together to allow some freedom for the keep to disengage.

To lock, you may need to rock the locking door gently to find the biting point and turn the wheel twice clockwise until you hear the bolt engage in the keep.

Please do not force the doors.

DRONES

Please do not fly drones in the area as they disturb livestock and upset the neighbours.

DRYING

Please dry any wet outdoor clothes in the kitchen, or in the courtyard if the weather is good. A clothes airer can be found in the utility house.

ELECTRICITY

Should a fuse blow at any time during your stay, the fuse box can be found in the cupboard between the entrance hall and the sitting room.

The alarm unit may make a sound after a power cut. Please ring us (see Contacts) to guide you through resetting it.

In the case of power supply disruption to the area, this can be checked with the UK Power Networks. Text POWER NR23 1QS to 80876 for updates.

EMERGENCIES  

If you need to call the emergency services, they will require the full postal address:

Long House, Cockthorpe, Wells next the Sea, Norfolk, NR23 1QS

Fire

There is a fire extinguisher in the red recessed area in the wall between the kitchen and the sitting room and a fire blanket can be found in a kitchen wall cupboard to the side of the hob.

However, for anything serious, we would rather you close all the doors (providing it is safe to do so), evacuate the building and contact the fire service.

Electricity

If a fuse blows, the box can be found in the cupboard between the entrance hall and the sitting room.

Water

If you need access to turn off the water, the master stop tap is located behind the bin store.

See Hospitals section for medical emergencies.

See Contacts for other emergencies.

FIREWORKS AND LANTERNS

Long House sits in a rural location and as livestock are often in the surrounding fields, fireworks are not permitted. In addition, Chinese lanterns are not allowed as the wires and bamboo supports can be eaten by sheep and cattle, causing injury.

(Fire) WOOD-BURNER

Please only use the self-burning logs provided or seasoned logs. Both should be burnt on a bedding of ash. The stove is double-sided, and can be opened from either the hall area or the sitting room.

NB Please do not burn wood found in the countryside while exploring the area.

FIRST AID

A simple first aid kit is located above the fridge in the kitchen. Please leave it out if you had occasion to use it.

GARDEN

We aim to provide gardens at our houses that reflect the local area. At Long House we planted a wilderness meadow that is cut seasonally to encourage growth, with pathways cut to allow greater access to the wildlife in the garden.

HEATING

Long House is heated through an underfloor system, with each room having an individual thermostat. The temperature is et at the optimum level for the time of year and is adjusted remotely.

The wood-burner provides additional heat in the sitting room – see (Fire) Wood-burner above.

HOSPITAL

The nearest hospitals are:

Accident and emergency –

The Queen Elizabeth Hospital, Gayton Road, King's Lynn PE30 4ET. Tel. 01553 613613

Norfolk and Norwich University Hospital, Colney Lane, Norwich NR4 7UY. Tel. 01603 286286

Minor injuries clinic

Cromer and District Hospital, Mill Road, Cromer NR27 0BQ. Tel. 01263 513571

HOT WATER

Hot water (for both heating and from the taps) is produced by the use of a heat pump taking warmth from coils buried deep in the ground, in combination with an efficient immersion heater to boost the water temperature at times when the heat pump alone cannot produce enough hot water – night-time and winter for example.

This means that there should be a readily available source of hot water, provided that not everyone takes a bath, fills the sinks, or takes a shower at precisely the same time.

Should the water pressure drop in the house, it is a result of the low mains pressure to the village. If this does happen, please turn off all the taps and wait 15 minutes for the reservoir to re-fill.

INSTRUCTION MANUALS

We have included in this below information on the simplest functions of the electrical appliances, but should you need detailed instructions, they can be found in the kitchen drawer next to the ovens.

KEYS

When you enter the house, you should find a spare front door key (and keys to the studio annexe and utility room) on top of the island in the kitchen. 

On final departure, please ensure that all the doors and windows are closed. To lock the front door, lift the handle to engage the mechanism, return it to the horizontal position, then lock with the key.

Please place the master key in the key safe where you found it on arrival. The other keys should be left inside the house on the kitchen island where you found them.

LOST PROPERTY

Please try not to leave anything behind when you leave the house. If you do, unfortunately Living Architecture cannot accept liability. Lost property will normally be disposed of if it is not collected within 6 months.

Living Architecture may charge a reasonable administration fee to cover the costs of storage, handling and postage for lost property.

NATURAL ENVIRONMENT

Long House is situated in a rural environment surrounded by agricultural land, for both livestock and arable use. At certain times of the year the house can be subject to the sort of conditions that come with its rural location. This might include insects, flies and the odd field mouse, especially when the crops in the area are cut or harvested.

Please respect the countryside and local residents at all times. Specifically, please do not feed the horses in the neighbouring field nor enter the field to pet them.

PARKING

A parking area for Long House has been created in front of the house. Please use this area to park your cars.

PETS

One well behaved dog is allowed at the house

Due to their locations, we are able to accept a dog at Shingle House in Kent, Dune House and Balancing Barn in Suffolk and Life House in Wales.

ROOF LIGHT – ANNEXE

The annexe contains a roof light to allow extra ventilation. It is electrically operated and the remote control panel can be found on the wall close to the ensuite.

RUBBISH AND RECYCLING

In order to meet the requirements of the local authority, please sort rubbish using the bins in the kitchen according to:

Dry recyclable waste
(Tin, paper, card and plastic)

Glass waste (Clean glass)

General waste

Compost

When the bins in the kitchen are full, please transfer to the labelled wheelie bins found in the bin store adjacent to the entrance of the property.

SHOWER MATS

Non-slip shower mats can be found in the cupboards in each bedroom.

TELEPHONE

Most mobile providers operate in this area; however, service can be limited in the house itself.

TERMS & CONDITIONS OF BOOKING

Your contract with us is bound by the terms and conditions to which you have agreed. These can be found at www.living-architecture.co.uk/terms-conditions.asp.

To help preserve the high standard of our houses and for insurance purposes, we want to remind you not to allow anyone into the house except for those guests who are actually sleeping in it – so please do not allow extra visitors (unless you have made a prior arrangement with Living Architecture).

TOWELS

You will find a set of towels for each person that the house accommodates (but please do not use these outside or as beach towels).

(UNEXPECTED) VISITORS

As there is strong interest in Long House, we have noticed that a number of people have been turning up asking to look round the house.

In the interests of your own privacy and security, we urge you not to do this.

UTILITY HOUSE

The key to the utility house will be on top of the island in the kitchen when you arrive.

The utility house is across the courtyard (at the west end of the house, i.e. opposite the sitting room), and this is where the washing machine and tumble dryer can be found.

WATER

Long House has a water softener, as water in this area of Norfolk is very hard.

The water in the bathroom sinks is fine to use to brush your teeth, but drinking water should be drawn from the tap in the kitchen.

 WI FI

Long House is set up with Wi Fi. However please note that due to its location – and for reasons beyond our control – internet access can at times be intermittent.

WINDOWS

Our policy is to clean the windows periodically but due to the elements, it is not always possible to keep them clean between these times.

The windows on the first floor are fitted with restrictors, to prevent accidents. These restrictors can be lifted on either side to open the windows more fully.

ELECTRICAL

OVEN

Bosch HRG6769S6B

For full instructions, please see the instruction manual (which can be found in the kitchen drawer next to the ovens).

MICROWAVE COMBINATION OVEN

Bosch CMG633BS1B

The On/Off switch is located to the left of the control panel.

The touch buttons either side of the circular control (in the centre of the control panel) can be used to select a function.

The circular rotary control is the means of selecting more detail of the function required such as the temperature, time and so on. Press it lightly and move in the direction required. The display in the centre will indicate the function selected

Microwave function:

You can use a type of heating that is also combined with the microwave operating mode. Possible combinations include:

■ 90 watts + 4D hot air

■ 90 watts + Hot air grill

■ 180 watts + Hot air grill

■ 360 watts + Hot air grill

Touch the Þ field. The combination is highlighted in white in the display.

Turn the rotary control to set the required combination.

Touch the } field. The temperature is highlighted in white in the display.

Turn the rotary selector to set the temperature.

Touch the s field. The cooking time is highlighted in white in the display.

Turn the rotary selector to set the cooking time.

Press the Start/Stop button to start. The cooking time counts down in the display.

NB the wire rack found in the unit is safe to use in microwave function.

For full instructions, please see the instruction manual (which can be found in the kitchen drawer next to the ovens).

HOB

Miele KM6352

The hob has sensitive electronic sensors that react to finger contact.

The hob must be switched on using the sensor at the front of the control panel – a vertical line inside a circle. The sensors will all light up.

If no function is selected, the hob will switch off automatically to save power.

Touch the cooking zone you wish to use and the power level you require.

Please note that induction hobs only operate when in contact with a suitable (induction) pan.

Please do not press the sensors indiscriminately as the hob will not operate and can go into demonstration mode – see below.

Should the hob not operate, it is likely to be for one of two reasons:

1. Child lock activated.

Solution: Touch the clock and II> buttons for 6 seconds.

2. The Hob is in Demonstration Mode: (error code dE or PO) refer to the instruction manual, pages 46 and 47.

Solution:  Switch off the mains supply to the hob for 30 seconds. The switch is found in the cupboard to the left of the fridge and around the corner.

If the problem persists -

With the hob switched off, touch and hold the “On/Off” and “Safety Lock” symbols AT THE SAME TIME until the safety lock LED flashes and PS appears in the display. (This takes approximately 6 seconds)

Set the rear left ring to power level 0 (Zero) if not already showing as this.

Set the front left ring to power level 0 (Zero) if not already showing as this.

Set the front right ring to power level 1. (One)

Touch and hold the “On/Off” symbol until all the displays go out.

For other error codes refer to the manual.

Please do not clean the hob with washing up liquid, only a suitable ceramic liquid can be used or wiping with plain water also works very well.

COOKER HOOD

Miele DA186

To switch the fan on, lift the cupboard door. To change the fan speed press the control buttons on the right hand side of the hood. To switch off, simply close the door.

The light is switched on by pressing the joystick backwards. Pulling it forward reduces the brightness.

DISHWASHER

Dishwasher G5170SCVi

A few dishwasher tablets have been left for your use in the bin drawer in the kitchen.

Once the machine is loaded, ensure that the spray arms are not obstructed. Please note
that there is no cutlery basket, instead there is
a cutlery drawer at the top of the machine.

Switch the machine on. Select the required programme using the Programme selector button.

Quick troubleshooting: if the machine will not start, check the door is fully closed. If still not operating, check that the power supply has
not tripped.

Please do not put wooden items such as chopping boards into the dishwasher.

FRIDGE AND FREEZER

There is an integrated fridge in the kitchen, and a freezer in the island unit.

WASHING MACHINE

Miele W3204

The washing machine is situated in the utility store, across the courtyard (west end of the house). The key to the utility house will be on top of the island in the kitchen when you arrive.

Switch on the washing machine. The interior drum light will come on. Select a programme using the programme selector dial.

You can make further selections using the additional options and spin speed controls.

Additional options: each press of the top button selects the additional options in the following order: Short, Pre-wash, Soak, no selection.

Press the flashing Start button.

The estimated programme duration will show in the display. During the first 10 minutes the washing machine measures how much water is being absorbed by the laundry. The programme duration may be longer or shorter depending on this absorbency rate.

Quick troubleshooting:

If the display is dark, the display has switched off to save energy: press any switch.

If the power to the machine has been turned off it may need to be set up again: see the full instruction manual.

TUMBLE DRYER

Miele T8402C

The tumble drier is situated in the utility store, across the courtyard (west end of the house). The key to the utility house will be on top of the island in the kitchen when you arrive.

Turn the programme selector to the required programme.

For drying particularly sensitive fabrics, e.g. acrylics, turn the programme selector to the low temperature position.

Because the heater rating is reduced for the low temperature setting, clothes dry more slowly, thus lengthening drying times.

Press the Start button.

The indicator lamp for the Start button will then change from flashing to being on constantly.

Depending on the programme selected, the drying stage reached is shown by the sequence indicator lamps on the right hand side of the control panel.

The cooling down phase takes place before the end of a programme so that the garments are not too hot to handle. The Cool air indicator lamp will come on and the full programme is not finished until the cooling down phase is complete.

The Woollens hand care and Smoothing programmes do not include a cooling down phase.

The Finish/Anti-crease indicator lamp comes on at the end of a programme. The drum will continue to rotate at intervals to prevent laundry creasing, very useful if you do not wish to remove it immediately. The anti-crease phase lasts for an hour. There is no anti-crease phase on the Woollens hand care programme.

Quick troubleshooting:

If not set up correctly, the machine may not work – turn off the unit and when the welcome screen appears, select the language and time of day.

Information correct as of May 2023